Cash on Delivery or Partial COD
To ensure genuine orders and provide a smooth delivery experience, we require a small advance payment on eligible Cash on Delivery (COD) orders.
At a Glance
- ₹149 advance payment is required at the time of placing your COD order.
- The remaining order amount, along with a ₹69 COD handling fee, is payable at the time of delivery.
- The ₹149 advance is non-refundable if delivery cannot be completed due to reasons attributable to the customer.
How It Works
A ₹149 advance payment is collected during checkout to confirm your order.
The remaining order value, along with a ₹69 Cash on Delivery handling fee, must be paid to the delivery partner when your order is delivered.
If Delivery Isn't Completed
If your order cannot be delivered due to any of the following reasons:
- Incorrect or incomplete shipping address
- Incorrect or unreachable phone number
- Customer unavailable at the time of delivery
- Refusal to accept the parcel
the ₹149 advance payment will be retained to cover two-way shipping and handling costs.
The same policy applies to orders that are Returned to Origin (RTO) for any of the above reasons.
If you become eligible for a refund after an RTO or a doorstep cancellation, ₹149 will be deducted from the total amount paid, and the remaining balance will be refunded within 7–10 working days, excluding any applicable payment gateway charges.
When This Charge Is Waived
We understand that certain situations are beyond your control.
The ₹149 deduction will be waived in genuine and unavoidable circumstances, including:
- Natural calamities
- Courier or logistics partner errors
- Other exceptional situations beyond the customer's control
If you believe your order was affected by one of these circumstances, please contact our customer support team, and we'll be happy to review your case and assist you accordingly.